Managing Your Collaboration Ecosystem

Collaboration is communication between two or more people connected from anywhere, anytime to share ideas, build consensus, establi...

Collaboration is communication between two or more people connected from anywhere, anytime to share ideas, build consensus, establish direction, and/or accomplish a specified goal. it's what we plan to do a day in our business and private lives. Businesses got to hook up with other businesses and customers. People got to connect with one another . Efficient collaboration is merely achieved when most are on an equivalent page.

Here are some reasons why your company must take your collaboration ecosystem seriously:

Employees spend over two thirds of their time connecting and collaborating.

Almost 1.9 billion people or 43% of the worldwide workforce are going to be working remotely by 2022

Nearly fifteen percent of employee time period is lost thanks to insufficient communication.

Roughly $11K is lost per employee, per annum thanks to ineffective communication.

The way we collaborate has undergone more dramatic changes within the last twenty years than within the 100 years following Alexander Graham Bell's great invention. Exciting new changes are being introduced and adopted sooner than ever before. RSI has always believed that communication is that the lifeline of your business and remains committed to helping managers go through adoption and optimize complex ecosystems.

The convergence of voice and data, the large strides in bandwidth speeds and therefore the creativity of industry leaders like Microsoft, Cisco, Google, Avaya, Broadsoft, Mitel and lots of others is creating massive disruption within the space. Communication has evolved from a point-to-point audio connection to a set of participants huddling in virtual groups or teams empowered through voice, video, and chat. Participants can conveniently meet, collaborate, share ideas and sophisticated designs through presentations, file share, screen share or whiteboard using any device from anywhere.

Collaboration solutions like Slack, Cisco Spark, Microsoft Skype for Business/Teams. Google G Suite, Avaya/Zang Spaces and lots of others are forcing managers to think beyond the enterprise. These solutions address the realities of today's digital and mobile world. People are demanding more from their communication ecosystem. they have to be ready to access information anytime in secure but flexible work spaces from any device.

Traditional communication providers and a number of other prominent entrants are offering Unified Communications as a Service (UCaaS) that allow you to pick your own blend (voice, video, chat, meeting, file sharing, scheduling, etc.) tailored to your business needs.

Communication platform as a service (cPaaS) are powerful cloud based do-it-yourself frameworks that provide ultimate power to tailor the communication experience. Many traditional PBX/UCaaS providers now offer truly customizable communication platforms (incl. Avaya/Zang, Cisco/Spark/Tropo, Genband/Kandy) along side pace-setter Twilio.

The increasing popularity of those systems and dozens of other pre-designed collaboration Software as a Service (SaaS) makes decisions about the way to communicate even more complex. The management problem is magnified when solutions are chosen and deployed. Metrics about adoption, customer experience and ROI are difficult to consolidate and reconcile across one vendor's offerings including multiple vendors.

The evolution of communication tools has transformed our lives and allowed us to be agile and mobile. Managers not got to be tied to their desks to act, react and enact solutions supported concrete real time quantitative information.

Desktop, hybrid and cloud products for analyzing, voice, video, chat, email, meetings and collaboration teams are vital to communication management. Managers need concrete information about their business collaboration ecosystem to watch adoption, guard against misuse, meet compliance standards, ensure network efficiency, optimize customer experience, manage the workforce and empower productivity.